Carry-In and Depot Repair procedures

If you are shipping your product for repair to us via UPS or any other courier you will need to obtain an RMA number. To obtain an RMA you can call 781-340-5559 ext229 and we will give you an RMA over the phone. You may also obtain an RMA through our web site by going to the RMA section and filling out the form provided. We will then email you your RMA to you.

Once you have received your RMA you can ship your product for repair to Mardek Computer Services 84 Commercial Street, Weymouth, MA 02188. ATTN Service department.

Please when shipping your machine include.

• RMA number on the box o A note with your Name, address telephone number.
• Describe your machines problem
• If your unit is under warranty send a copy of your proof of purchase. If you have a warranty
  exception from the product manufacturer Make a note of that for us.
• Please remove all cables, manuals and plastic accessories.

You may also bring your unit for repair directly to Mardek between the hours
9:00AM -5:00PM Monday through Friday. If your machine is under warranty please
remember to bring a copy of your proof of purchase. Directions

Turnover Time

The average repair time is 1 day from the time we receive the machine.

Pricing

• There is no charge for the repair of Warranty machines
• On out of warranty repair there is a $25.00 estimate
• On Epson out of warranty repair there is a free estimate